Gartner Report - The Virtuous Circle of Collaboration With Augmented Reality in Field Service


By 2025, over 50% of field service management deployments will include knowledge-sharing tools and/or collaboration capability supported with mobile augmented reality, up from less than 20% in 2021. With the changing landscape of requirements for Field Service Management (FSM), as well as the fragmented solution offering, it is important for application leaders to invest in a circle of collaboration to improve current and future outcomes.