IDC: Achieving excellence in service and customer experience in manufacturing


Over the past two years, disruption to manufacturers and service organizations has accelerated a shift to more customer-centricity and experience-driven engagements. The ability to transform and deliver enhanced customer outcomes demands a new perspective on digital technologies.

Read this IDC report to get insights on the top service and product transformation drivers and initiatives and learn how manufacturers can achieve value across the organization and the customer's life cycle.