Chatbots Starter Guide


Chatbots and virtual agents have become one of the most accessible ways for contact centers to serve customers and reduce call volumes. In fact, customers have come to expect them, and 59% prefer to resolve their own issues without having to talk with an agent.

However, we know it can be difficult to keep up with chat and virtual agent technology. This “Chatbot Starters Guide” will help bring you up to speed. It will walk you through how modern AI can improve the chatbot experience to ensure a seamless customer journey. With the right bot, your customers can engage in self-service through any channel to resolve issues on their own.