The State of Artificial Intelligence in the Contact Center
Artificial Intelligence (AI) is driving a significant amount of innovation and investment in contact center systems and applications today. Contact center leaders looking to modernize and streamline their organizations with AI are asking:
- What are the underlying technologies?
- How, in its current state of evolution, it can AI be applied effectively and practically in each contact center solution?
- How can AI be used to enhance contact center performance?
- What are the key strategies and experiences that companies are expected to deliver?
Get the answers to these questions and more in this report.