AI Adoption in Contact Centers – Solutions Driving Better CX, Sales, and Efficiency

How the Rise of AI in Contact Centers Benefits Customers, Agents, and Organizations (Balto Software)

Nowadays, artificial intelligence (AI) is everywhere. In fact, more than 77% of people use an AI-powered device or service daily, mostly without ever realizing it.

For contact centers, the rise in the use of AI has been shown to personalize the customer experience, increase sales conversions and close rates, streamline internal operations, and deliver numerous other advantages – all of which ultimately boost profits.

Download this free e-book from Balto to explore the evolving role of artificial intelligence in the contact center and discover how your team can reap the benefits of utilizing AI technology. 

Check out the e-book to learn:‍

  • The many powerful applications for AI in the contact center.
  • The current rate of adoption of AI among contact centers.
  • How AI can elevate the contact center and amplify agent performance.
  • How to organically incorporate AI into your team’s daily operations.