The ROI of Smart Self-Service: Using Modern Tools to Delight Modern Customers

NICE CXone

In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of evolving your self-service solutions and incorporating strategies such as:

• Adapting self-service capabilities to better suit customer needs
• Establishing strong, intelligent digital channels to optimize agent workloads
• Using AI and analytics to incorporate intelligence into interactions

Access the research to refine your digital strategy.