Improve retention by measuring agent satisfaction

NICE CXone

With the challenges impacting workforces today, it’s more important than ever to be the employer of choice. Agent satisfaction is vital for positive customer experiences. You need a way to measure and improve where needed. This Agent Experience (AX) Maturity Toolkit gives you a handy framework to:

• Measure employee satisfaction
• Ensure your agents are happy and invested in their work
• Deliver outstanding customer service

 Deliver the ideal agent experience with this toolkit