Finding the Source of the Customer Experience Gap
Aquant’s 2022 Service Intelligence Benchmark Report reveals that service organizations are dealing with increasing customer experience gaps—and we detail the biggest source of friction in service.
What we found: Customers want more accurate service and want providers to accurately predict and mitigate issues before they arise. Workforce shortages are increasing the knowledge gap in the workforce. And, most importantly, service costs are rapidly increasing.
So how do you transform your service department—a major cause of the experience gap—into a source of customer loyalty?
Download the report today to learn how to:
- Make more accurate business decisions based on customer data
- Boost the customer experience in the short-term and long-term
- Upskill a team in the face of a talent shortage
- Succeed amid post-Covid service disruptions
Download the Report