The Digital Service Funnel Guide: 4 steps to effectively manage the customer journey


This guide offers exclusive insights from the customer service experts at Khoros. Whether you’re just starting out, completely revamping, or simply fine-tuning your brand’s customer journey, you’ll need the advice in this guide. We cover a variety of topics:

  • Defining the service funnel (trickier than you might think!)
  • Deflecting inquiries to self-service and messaging channels (the best way to boost efficiency)
  • Using AI-powered chatbots to contain simple inquiries (freeing agents to handle the more difficult ones)
  • Using AI-powered chatbots to assist agents (but never to replace them)
  • Optimizing the service funnel (by really listening to the voice of the customer)

Download the guide today to get started making your contact center as efficient for your brand as it possibly can be.