The Contact Center Agent of Tomorrow: The 8 Contrasting Qualities Agents Need to Meet Evolving Demands


From the calming patience to handle frustrated customers day after day, to the assertive efficiency to confidently answer difficult customer questions, the ideal contact center agent has always been a unique blend of contrasting qualities. But as simple call centers have grown into modern multi-channel contact centers, agents face broader and more complex responsibilities on a daily basis. Many of the same qualities that have always defined the most successful agents remain critical today. But the ideal agent of tomorrow brings a synergistic, often contrasting blend of skills to handle rapidly evolving, dynamic demands. 

Download the datasheet to learn the 8 contrasting qualities agents need to meet evolving demands.