AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Enghouse Interactive

Quality Assurance is a major challenge for contact centers today.  With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to  coach and evaluate their agents.  AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX.  Find out how.