The Rise of the AI Coaching System: Powering the Empathic Enterprise
Call center leaders understand that frontline agents need in-call support bolstering their emotional intelligence, communication skills and resilience to ensure they are effectively engaged and delivering an optimal customer experience while avoiding burnout and fatigue.
Download The Rise of the AI Coaching System: Powering the Empathic Enterprise to:
Discover how human aware AI provides a scalable coaching solution designed to guide frontline workers in the moments that matter most, on every call and no matter the location
Learn how customer-focused organizations are transforming into empathic enterprises through a deeper understanding of both employees’ and customers’ needs
Understand best practices for deploying AI coaching systems in call center environments; driving empathy and elevating performance human performance
You’ll also learn more about the key capabilities of real-time emotional intelligence technology—and how it is enabling leading call centers to scale soft skills coaching across their organizations, driving higher levels of customer engagement.