Breaking Down the Walls Between the Contact Center and the Business
Why contact center-UC integration is a business imperative today (Five9)
Seamless integration between the core contact center systems agents use for communicating with customers and the unified communications (UC) systems designated for business use is vital in meeting customer experience mandates, and this means the walls separating the two must come down. However, this does not necessitate a single provider for both contact center and UC. Rather, the advantage is bringing together the best in contact center with the best in UC. Cloud platforms are the crucial starting point, and seamless integration a must-have. Download this white paper to learn more about how your business can breakdown the walls of the contact center and integrate into the rest of your enterprise.