The Value of Capturing Customer Data From the Field

Voice2insight

Voice2insight (V2i) is a US based outsourced call center/data entry agency, where field sales professionals/subscribers call V2i’s automated system; leave a detailed message (with minor voice and written prompting) regarding their meeting, and then move on to their next task or customer visit. In the meantime, V2i staff transcribe the call details into a proprietary application, which then delivers the information via secure web services into the subscriber's e-mail in-box and SFA application.
 
By the time the rep returns to the office, the account record information has been captured and recorded, tasks have been assigned and, the future meetings have been scheduled. This is not a virtual assistant…the V2i service specifically focuses on the task of capturing and entering the relevant call data thus helping the sales reps achieve the "highest and best use of their time" -selling

Download 4 brief case studies from 3M, Regent Seven Seas Cruises, Dexter & Chaney and FFF Enterprises (a Healthcare company).