Deliver Faster, Better Customer Experiences With Intelligent Virtual Agents
Machine learning, an aspect of AI, has increased the accuracy of speech recognition and text-to-speech technology in recent years. The resulting advance in machine to human communication has changed the way people interact with software. People have become accustomed to speaking to their phones and devices to ask questions and get assistance from virtual agents. These AI innovations have made it easier to get support through automated systems due to their ability to better understand more complex interactions. This white paper explores how IVAs can help your contact center use automation in an intelligent way to scale and deliver the service your customers want and in a way that your business can support and realize the results.