The Ultimate Guide to AI Self-Service Without Compromise


At SmartAction, we design, build, and operate AI-powered virtual agents for more than a hundred brands, ranging from mid-sized companies to the Fortune 500.

That means we’ve done a lot of end-to-end customer journeys from “press 1” to “How Can I Help You Today?” As you can imagine, operating the AI-powered CX for some of the most trusted brands in the world means we've experienced every pitfall and peak imaginable over the last few years.

This eBook is a compilation of that collective knowledge. While most contact center leaders are experts on their "human-powered CX," often times very little is known about effectively designing and managing AI-powered interactions for a CX that rivals or exceeds customer service reps.

This guide is the first step towards that understanding.