Leading Healthcare Provider Saves $11 Million a Year and Immediately Improves CSAT with Predictive Behavioral Routing


Healthcare companies receive millions of members’ calls each year. Investing in personalization has paid off for this top healthcare provider; they’ve outperformed the S&P500 Healthcare Index by over 50%, and recognize Predictive Behavioral Routing as a key technology in their strategy for “healthy customers, healthy business.”

Find out how a leading healthcare provider is personalizing each of these millions of interactions with Predictive Behavioral Routing to realize operational efficiency and immediate improvement to CSAT across their enterprise.