Applying Emotional Intelligence In the Call Center

Cogito

Call center leaders understand that in order to build effective customer relationships, front-line agents need support in exhibiting emotional intelligence (EQ) consistently in every interaction.

Download Applying Emotional Intelligence In the Call Center to:

• Discover how enhanced EQ for customers results in better problem resolution, more streamlined operational expenses and increased customer satisfaction scores
• Learn why higher EQ for agents ensures better engagement, more consistent voice within the organization and decreased churn rates
• Understand how modern technology is combining state-of-the-art machine learning with behavioral science to augment the emotional intelligence of call center employees

You’ll also learn more about the key capabilities of real-time emotional intelligence technology—and how it is enabling leading call centers to scale emotional intelligence across their organizations, driving higher levels of customer engagement.