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June 21, 2021
CRM Featured Articles
Data Is the Linchpin for Customer Experience, But Problems Persist, CX Connect Speakers Contend
As much as 70 percent of customer data that companies have could be flawed, but there are easy steps to address it, CX Connect keynoters say.
Consumers Are More Demanding, Which Is an Opportunity for CX to Shine, CX Connect Keynoter Says
Consumers today will not hesitate to switch companies after a bad experience, so good experiences can be a real differentiator, executives from Kustomer told CX Connect attendees.
The 3 Dos and 3 Don’ts of Successful Customer Onboarding
Avoidable customer churn is costing businesses over $136 billion a year, and the main reason customers leave in the first year is because they never got value from your product in the first place. They fail to launch.
3 Reasons to Adopt an Omnichannel Communications Strategy
Customers will leave companies that don't let them communicate how they want. (Featured on SmartCustomerService.com.)
Inkit Gets Its Data Flowing In
The company's customer data is onboarded properly with Flatfile
CRM Across the Wire
Contentsquare Launches Cookieless Digital Analytics Solution
Contentsquare uses intent signals, not cookies, to provide insight into consumer behaviors.
Dialpad Integrates with Microsoft Teams
Integration combines Dialpad's AI-assisted voice capabilities with Teams' native interface for communications. (Featured on SmartCustomerService.com.)
InsideView Integrates Buyer Intent Data from Bombora
With InsideView's integration with Bombora, customers can now access intent data alongside B2B firmographic and demographic data in one platform.
NICE Launches Enlighten AI Feedback
NICE Enlighten AI Feedback brings the Enlighten AI engine to Satmetrix Voice of the Customer. (Featured on SmartCustomerService.com.)
Fuze Partners with Verint
Collaboration brings Verint workforce management solutions to Fuze Contact Center. (Featured on SmartCustomerService.com.)
Talkdesk Launches Healthcare and Financial Services Experience Clouds
Talkdesk launches industry-specific contact center solutions for healthcare and financial services at its Opentalk event. (Featured on SmartCustomerService.com.)