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June 16, 2021
Have A Robot Design Your Next Virtual Agent
AI can listen in on conversations, identify call drivers, and diagram conversation flows. (Featured on SmartCustomerService.com.)
CX Doesn’t Have to Be So Expensive
Customer service costs rose during the pandemic, but now it's time to get back into savings mode.
CRM Across the Wire
LivePerson and Adobe Partner
Partnership integrates LivePerson's Conversational Cloud with Adobe Experience Cloud.
Precisely Launches EngageOne Communicate
Precisely's EngageOne Communicate helps companies power omnichannel customer experiences through integrated email, SMS, PDFs, video, and chatbots.
SalesLoft Launches Outcomes Dashboard and Cadence Outcomes
Innovations from SalesLoft tie seller activities and buyer behaviors to revenue outcomes.
Neustar Launches TRUSTID Solutions Suite
Neustar's solutions help companies mitigate fraud, improve contact center efficiency, and comply with regulations.
TouchPoint One Integrates with Five9
TouchPoint One and Five9 integration gives contact centers a coaching, engagement, and performance management system.
Zendesk to Partner with Yext
Yext's and Zendesk's latest integration enables mutual clients to implement Yext's search platform on Zendesk help sites, agent consoles, and ticket forms.
Chatbot Market to Reach $10.5 Billion by 2026
MarketsandMarkets expects the worldwide chatbot market to grow at more than 23 percent CAGR for the next five years.