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June 09, 2021
CRM Featured Articles
Forrester Leaders Stress Customer Obsession at CX North America Summit
"Customer obsession is bigger than you, but it can't be done without you," Forrester CX North America keynoter maintains.
Forrester Outlines Six CX Priorities on Day 2 of CX North America
Customer experience leaders need to gather the right data to prove the value of CX initiatives, Forrester analyst says during opening keynote on the second day of Forrester's CX North America event.
Three Tips for Increasing Contact Center Employee Engagement
New ways of onboarding, coaching, and fostering a sense of community are essential as companies return with work-from-home and hybrid staffing. (Featured on SmartCustomerService.com.)
With Digital Experience Delivery, Being Agile Pays Off—Literally
Beware of convoluted processes, lengthy rounds of approval, and legacy technology, all of which can thwart rapid digital experience management and delivery.
CRM Across the Wire
Pubmatic and MediaMath Support Lotame Panorama ID
PubMatic and MediaMath support Lotame's Panorama ID to power cookieless advertising across the open web.
Avaya and RingCentral Add to Avaya Cloud Office
Additional video, calling, and device-specific capabilities enable Avaya Cloud Office by RingCentral to accommodate hybrid work scenarios.
Cisco Enhances WebEx to Accommodate Hybrid Work
Cisco features make it possible for employees to collaborate and communicate from anywhere.
ENACOMM Partners with DialAmerica
Partnership allows DialAmerica customers to adopt ENACOMM technologies via its digital gateway while ENACOMM customers gain on-demand contact center support.
Dynamic Yield Partners with FullStory
Dynamic Yield's integration with FullStory helps companies build and test personalized digital experiences and campaigns using customer insights.
eGain Receives HiTRUST Certification
eGain Cloud achieves HITRUST certification for managing information security risks.
ZoomInfo Acquires Insent
ZoomInfo's Acquisition of Insent will enable businesses to implement chat at scale
Comm100 Launches Task Bot for SMBs
Comm 100 Task Bot is a free chatbot tailored to small businesses.