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June 07, 2021
CRM Featured Articles
CRM Companies Line Up to Support Instagram Messenger
The Messenger API for Instagram allows companies to manage messages directly from the CRM platforms they're already using.
With Contact Centers Going Remote, Data Security Must Be a Priority
Data theft is a real threat to the finance, product development, and human resource departments of large organizations. The unique vulnerability of contact centers, especially with remote agents, means that data security needs to be urgently addressed.
Work-from-Home Is Here to Stay: Four Ways Your Contact Centers Can Succeed
Companies with strong leadership and well-developed plans rose to the top in the work-from-home pandemic days. (Featured on SmartCustomerService.com.)
CRM Across the Wire
TouchPoint Launches Spring SaaS Platform Update for Acuity
TouchPoint One's Acuity contact center performance management software includes new agent coaching, compliance management, and quality assurance features, and expanded technology partner integrations.
Salesforce Rolls Out Revenue Optimization Tools in Sales Cloud
Salesforce is adding Pipeline Inspection, flexible forecasting, AI-based conversation insights, and revenue analytics templates in Sales Cloud 360.
Boomtown Launches CXMEngine
Boomtown's CXMEngine will help companies orchestrate customer journeys across existing systems.
Zoho Updates Bigin, Its Small Business CRM Platform
Zoho Bigin includes new mobility features, integrations, and telephony functions.
Salesforce Updates Marketing Cloud and Commerce Cloud
Salesforce today at its Connections event introduced a number of innovations added to its Digital 360 portfolio.
ActionIQ Partners with Neustar on Identity Resolution, Data Enrichment, and Omnichannel Activation
Neustar's Unified Identity is being paired with ActionIQ's customer data platform.