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June 02, 2021

CRM Featured Articles

COVID Spawned a Next-Gen Consumer, NICE Speakers Warn

Companies must be prepared to serve customers who got things done digitally for the past year, speakers asserted on Day 2 of NICE Interactions 2021.

Technology Got Companies Through the Pandemic, NICE CEO Says

At its Interactions virtual conference, NICE CEO Barak Eilam said companies would not have fared as well 20 years ago because certain technologies didn't exist.


Voice Technology is Essential to Digital Transformation

Advances in speech technology are ensuring that voice continues to have a role in customer interactions. (Featured on


Required Reading: Trustworthy Companies Focus on These Three Things

Here's how organizations can earn trust, loyalty, and respect.

CRM Across the Wire

Atento Introduces the Virtual Hub

Atento's Virtual Hub is a management center for work-from-home CX agents 

Convoso Launches ClearCallerID for Outbound Call Centers

Convoso ClearCallerID reduces call blocking and spam labeling of legitimate calls.

Astute and Socialbakers Rebrand as Emplifi

Emplifi will provide a unified CX platform that unifies marketing, commerce, and customer care.

Punchh Announces 2021 Spring Release

Punchh's 2021 Spring release includes expanded analytics and engagement capabilities.

Celtra Integrates Creative Automation with Pinterest

Celtra has joined Pinterest's Dynamic Creative Partner Program and helps companies produce and distribute Pinterest ads at scale through its platform.

Onfido Launches Face Authenticate

Onfido Face Authenticate compares 3D facial images to verify customer identities.