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May 24, 2021
CRM Featured Articles
Verint Execs and Customers Discuss What's Next After the Pandemic on Day 2 of Engage
Companies will continue to grapple with work-at-home requests, increased call volume, and higher expectations, speakers maintained during the second day of Verint's virtual conference.
Verint Locks in Customer Experience Focus
Verint continues to shift its focus on customer experience business, with a goal toward helping businesses rebound after COVID-19 disruptions, CEO said at Engage 21 conference.
Medallia CEO: Better Analytics Leads to Better Customer Experiences During Pandemic
At his company's Experience 21 conference, the Medallia head outlines the benefits of the right information as the business environment changes.
How to Achieve Empathetic Customer Experiences Through Omnichannel Engagement
Live chat can help businesses achieve a level of humanization and personalization that customers will appreciate. (Featured on SmartCustomerService.com.)
Marketers Who Respect Contextual Privacy Stand Out to Customers
Companies should collect and use private data as part of a fair exchange of value, Forrester urges.
Talroo Energizes Solr Search Engine with Lucidworks
Lucidworks' Fusion is returning faster search results for Talroo customers.
CRM Across the Wire
MindTickle Adds Call AI Conversational Intelligence to Sales Coaching
MindTickle Call AI empowers revenue leaders to coach their reps and help them increase win rates and quota attainment.
SightCall Integrates with Microsoft Dynamics 365
SightCall adds AR-powered visual support capabilities to Microsoft Dynamics 365.
Creatio Launches Creatio 7.18 at Its Live Event
Enhancements in Creatio v.7.18 streamline process management, accelerate time-to-market for new applications, and further unifies CRM to align sales, marketing, and service.
Medallia Unveils Developer Platform and Medallia Go at Experience 21 Day 2
Medallia Go is a customer experience platform for midsized companies, while the Developer Platform helps companies design and build apps and integrations.
8x8 Launches Experience Communications as a Service (XCaaS)
8x8's XCaaS solution combines cloud-based unified communications and contact center platforms in one. (Featured on SmartCustomerService.com.)
TextIQ Launches TextIQ for Privacy
TextIQ for Privacy helps companies proactively manage highly sensitive personal information.