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May 19, 2021

CRM Featured Articles

Acxiom Launches Real-Time Solutions Suite

Acxiom Real-Time Solutions marketing suite includes decisioning, customer data, and identity management.


Lessons from Your Friendly Neighborhood Public Service Employees

Government contact centers faced unique challenges during the pandemic, but they were able to pivot and serve admirably. (Featured on

Case Studies

Hydra-Stop Optimizes Salesforce Conversions with Saggezza

The Salesforce implementer created custom fields to prioritize opportunities.

Customer Experience

B2B Brand Leaders Are Optimistic for a 2021 Pandemic Recovery

We may be approaching the beginning of the end. This is good news for customers.

CRM Across the Wire

Twilio to Acquire Zipwhip for $850 Million

Twilio is expanding into toll-free texting with its Zipwhip acquisition.

SugarCRM Adds SugarPredict to Sugar Market

SugarPredict for marketing uses AI for lead scoring and qualification.

Vericast Introduces Household Connect

Vericast Household Connect forms a digital household and connects behavioral data to it.

Omnicom and InfoSum Partner on Data Collaboration

The partnership between Omnicom and InfoSum enables privacy-first data matching, onboarding, and cleanroom capabilities through the Omni platform.

Dialpad Partners with Intercom

Dialpad's integration with Intercom brings together voice and chat in one channel.

Khoros Adds AI-Powered Insights in Spring 2021 Release

Khoros' Spring Innovation Release features new capabilities across its digital-first customer engagement platform.

Bambuser Acquires Relatable

Bambuser's $24 million acquisition of Relatable brings video shopping, influencer marketing, and social commerce together.