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May 19, 2021
CRM Featured Articles
Acxiom Launches Real-Time Solutions Suite
Acxiom Real-Time Solutions marketing suite includes decisioning, customer data, and identity management.
Lessons from Your Friendly Neighborhood Public Service Employees
Government contact centers faced unique challenges during the pandemic, but they were able to pivot and serve admirably. (Featured on SmartCustomerService.com.)
Hydra-Stop Optimizes Salesforce Conversions with Saggezza
The Salesforce implementer created custom fields to prioritize opportunities.
B2B Brand Leaders Are Optimistic for a 2021 Pandemic Recovery
We may be approaching the beginning of the end. This is good news for customers.
CRM Across the Wire
Twilio to Acquire Zipwhip for $850 Million
Twilio is expanding into toll-free texting with its Zipwhip acquisition.
SugarCRM Adds SugarPredict to Sugar Market
SugarPredict for marketing uses AI for lead scoring and qualification.
Vericast Introduces Household Connect
Vericast Household Connect forms a digital household and connects behavioral data to it.
Omnicom and InfoSum Partner on Data Collaboration
The partnership between Omnicom and InfoSum enables privacy-first data matching, onboarding, and cleanroom capabilities through the Omni platform.
Dialpad Partners with Intercom
Dialpad's integration with Intercom brings together voice and chat in one channel.
Khoros Adds AI-Powered Insights in Spring 2021 Release
Khoros' Spring Innovation Release features new capabilities across its digital-first customer engagement platform.
Bambuser Acquires Relatable
Bambuser's $24 million acquisition of Relatable brings video shopping, influencer marketing, and social commerce together.