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May 05, 2021
CRM Featured Articles
Demandbase Acquires InsideView and DemandMatrix
Demandbase's purchase of InsideView and DemandMatrix spurs the launch of Demandbase Data Cloud and Sales Intelligence Cloud.
Younger Generations Increasingly Self-Serve Through Non-Company Digital Channels
Investing in digital self-serve channels will improve, not hurt, contact center operations. (Featured on SmartCustomerService.com.)
Workforce Optimization Solutions Help Companies Through the Pandemic and Beyond
As digital transformation became a necessity, so did new and improved WFO
CRM Across the Wire
Demodesk Adds Integrations and Features
Demodesk has enhanced its virtual meeting platform for sales people and customers.
Paytronix Integrates with Google
Paytronix links Order and Delivery with Google Search and Google Maps, allowing customers to order food directly through Google.
Forrester Updates B2B Revenue Waterfall
Forrester's B2B Revenue Waterfall has been redesigned to help companies drive pipeline and revenue growth.
MessageGears Adds FastCache and Visual Segmentation to Segment
FastCache and Visual Segmentation enhancements to MessageGears Segment make segmentation faster and allow marketers to test campaigns and respond to customers more quickly.
Sprinklr Launches Sprinklr for Higher Education
Sprinklr for Higher Education provides colleges and universities with advanced AI to transform community engagement.
RollWorks Introduces Journey Stages
RollWorks Journey Stages helps account-based marketing teams track accounts in their buying journeys.