CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

May 03, 2021

CRM Featured Articles

Adobe Adds to Experience Cloud at Adobe Summit

New product launches include customer journey analytics and optimizer, a customer data platform, Marketing System of Record, headless CMS, and more.


How to Create a True Omnichannel Customer Experience with Conversational AI

Conversational artificial intelligence enables companies to meet expectations without compromising on customer service. (Featured on

CRM Across the Wire

Avaya Adds AI Workflow Capability to Avaya OneCloud CCaaS

Avaya OneCloud CCaaS has been infused with voice and digital customer engagement features. (Featured on

Qualtrics Launches Customer Care Command Center

Qualtrics Command Center taps into customer feedback and interaction analytics.

Clarabridge Launches AI-Augmented Quality Management Solution

Clarabridge Quality Management includes intelligent scoring, agent self-coaching, and integrated workflows. (Featured on

Verint Launches IVA Pro Package

Verint IVA Pro simplifies the process of developing and deploying chatbots. (Featured on

Act-On Software Launches SMS Channel

Act-On now enables marketers to manage and send automated SMS messages.

SurveyMonkey Adds Listening, Analysis, and Automation Features to GetFeedback

New features capture customer feedback in secure environments and leverage AI-powered sentiment analysis.

Auth0 Launches Organizations for Business Customer Identity

Organizations is AuthO's customer identity management solution for B2B cloud-based application providers.