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May 03, 2021
CRM Featured Articles
Adobe Adds to Experience Cloud at Adobe Summit
New product launches include customer journey analytics and optimizer, a customer data platform, Marketing System of Record, headless CMS, and more.
How to Create a True Omnichannel Customer Experience with Conversational AI
Conversational artificial intelligence enables companies to meet expectations without compromising on customer service. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Avaya Adds AI Workflow Capability to Avaya OneCloud CCaaS
Avaya OneCloud CCaaS has been infused with voice and digital customer engagement features. (Featured on SmartCustomerService.com.)
Qualtrics Launches Customer Care Command Center
Qualtrics Command Center taps into customer feedback and interaction analytics.
Clarabridge Launches AI-Augmented Quality Management Solution
Clarabridge Quality Management includes intelligent scoring, agent self-coaching, and integrated workflows. (Featured on SmartCustomerService.com.)
Verint Launches IVA Pro Package
Verint IVA Pro simplifies the process of developing and deploying chatbots. (Featured on SmartCustomerService.com.)
Act-On Software Launches SMS Channel
Act-On now enables marketers to manage and send automated SMS messages.
SurveyMonkey Adds Listening, Analysis, and Automation Features to GetFeedback
New features capture customer feedback in secure environments and leverage AI-powered sentiment analysis.
Auth0 Launches Organizations for Business Customer Identity
Organizations is AuthO's customer identity management solution for B2B cloud-based application providers.