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April 26, 2021

CRM Featured Articles

Salesforce Reimagines Service Cloud

Service Cloud innovations enable companies to support agents working from home, in the field, or in a hybrid model in one system. (Featured on


Six Tips for Leading a Successful Player Support Team

Ensure that your customer experience player support team is not siloed from the gaming studio it serves, but a seamless extension of it, becoming the ideal live digital customer experience partner. (Featured on

CRM Across the Wire

Intradiem Launches Process Automation

Intradiem's Process Automation is an attended RPA solution for contact centers. (Featured on

Reputation Adds Messaging Feature

Reputation Messaging aggregates and funnels customer messages from the most popular messaging apps into one inbox.

InMobi Launches UnifID Identity Solution

InMobi UnifID enables quick integration with leading identity providers.

Talkdesk Expands Its Integration with Zoom

Talkdesk's expanded Zoom integration brings together unified communications as a service (UCaaS) and contact center as a service (CCaaS) platforms, Zoom Phone capabilities, and real-time collaboration. (Featured on

Calabrio Launches Enterprise Customer Experience Intelligence (CXI)

Calabrio CXI expands the voice-of-the-customer business insights available throughout companies. (Featured on

RevSpring Adds Two-Way Texting to Talksoft Engagement Options

RevSpring enables automated messaging between doctors and patients.

NICE Acquires MindTouch, Launches CXone Expert

MindTouch's technology and CXone Expert advance NICE's digital self-service capabilities. (Featured on

The Last Line

Digital Humans Are Here to Serve You

Animated avatars for customer service are becoming too good to dismiss.