CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
April 26, 2021
CRM Featured Articles
Salesforce Reimagines Service Cloud
Service Cloud innovations enable companies to support agents working from home, in the field, or in a hybrid model in one system. (Featured on SmartCustomerService.com.)
Six Tips for Leading a Successful Player Support Team
Ensure that your customer experience player support team is not siloed from the gaming studio it serves, but a seamless extension of it, becoming the ideal live digital customer experience partner. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Intradiem Launches Process Automation
Intradiem's Process Automation is an attended RPA solution for contact centers. (Featured on SmartCustomerService.com.)
Reputation Adds Messaging Feature
Reputation Messaging aggregates and funnels customer messages from the most popular messaging apps into one inbox.
InMobi Launches UnifID Identity Solution
InMobi UnifID enables quick integration with leading identity providers.
Talkdesk Expands Its Integration with Zoom
Talkdesk's expanded Zoom integration brings together unified communications as a service (UCaaS) and contact center as a service (CCaaS) platforms, Zoom Phone capabilities, and real-time collaboration. (Featured on SmartCustomerService.com.)
Calabrio Launches Enterprise Customer Experience Intelligence (CXI)
Calabrio CXI expands the voice-of-the-customer business insights available throughout companies. (Featured on SmartCustomerService.com.)
RevSpring Adds Two-Way Texting to Talksoft Engagement Options
RevSpring enables automated messaging between doctors and patients.
NICE Acquires MindTouch, Launches CXone Expert
MindTouch's technology and CXone Expert advance NICE's digital self-service capabilities. (Featured on SmartCustomerService.com.)
The Last Line
Digital Humans Are Here to Serve You
Animated avatars for customer service are becoming too good to dismiss.