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April 05, 2021
CRM Featured Articles
Talkdesk Launches AI Trainer for Contact Centers
Talkdesk AI Trainer lets contact center agents and supervisors observe, validate. and improve artificial intelligence models. (Featured on SmartCustomerService.com.)
Can Chatbots Plug the Holes in Your Customer Experience?
Chatbots might be the answer to deliver on conversational AI's promise of automating customer interactions and increased expectations. (Featured on SmartCustomerService.com.)
3 Ways Cloud Data Warehouses Help Marketers and Improve CX
No more data silos, no more confusing or outdated campaigns, no unnecessary costs—instead, you engage with your customer as they exist in the moment, not with 15 slightly different versions of that customer.
CRM Across the Wire
Windstream Enterprise Updates OfficeSuite UC Contact Center Services
Windstream has added outbound calling features to its OfficeSuite UC contact center solutions. (Featured on SmartCustomerService.com.)
Qualtrics Launches Relational Customer Experience, Account-Based Relationship Diagnostic, and Digital Support Optimization
Qualtrics' new solutions give organizations a holistic view of the health of their relationships across the customer journey.
Madison Logic Adds Journey Acceleration Measurement to ML Platform
ML Platform now helps marketers measure and optimize performance across every stage of the funnel.
Pipeliner CRM Adds Sales Analytics
New functionality in Pipeliner CRM includes performance indicators, quota forecasting, and visual aides to help sales leaders ascertain current and future performance trends.
Neustar Launches SmartDial with Best Time to Dial Decisioning
Neustar SmartDial leverages phone behavior intelligence to preload dialer systems with the best time of day and day of the week to call each contact. (Featured on SmartCustomerrService.com.)
Infosys Partners with LivePerson
Infosys Cobalt and LivePerson's Conversational Cloud and AI combine to help companies capitalize on conversational experiences. (Featured on SmartCustomerService.com.)
Vivantio Launches Service Management Suite
Vivantio's suite of customer service optimization software is designed specifically for SMBs in the B2B space. (Featured on SmartCustomerService.com.)