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March 31, 2021

Magazine Features

Contact Center Infrastructure: It's Time to Assess Your Tools and Technology

Weigh your capabilities, identify weaknesses, and implement multichannel solutions that keep pace with industry standards and consumer expectations.


Establishing the Right Goals and Metrics for Your Agents

Quality customer service and performance targets shouldn't have to conflict. (Featured on

CRM Across the Wire

UJET Partners with CX Effect

Partnership brings together UJET's cloud contact center platform with CX Effect's advisors.

VidiPlus Offers Virtual Meetings for Sales and Marketing

VidiPlus' platform-agnostic virtual presentation software for video conferencing includes integration with WhatsApp desktop video calls.

Airship Launches Live Chat

Airship's Live Chat is the latest addition to its Customer Engagement Platform.

Tattle Integrates with Paytronix

Tattle and Paytronix integration brings customer feedback and ordering data together for restaurant operators.

Khoros Joins Adobe Exchange Partner Program

Khoros integrates its customer engagement software with Adobe Experience Cloud.

Airtable Launches Marketing Solution

Airtable Marketing provides tools and workflows for many common marketing tasks.