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March 31, 2021
Contact Center Infrastructure: It's Time to Assess Your Tools and Technology
Weigh your capabilities, identify weaknesses, and implement multichannel solutions that keep pace with industry standards and consumer expectations.
Establishing the Right Goals and Metrics for Your Agents
Quality customer service and performance targets shouldn't have to conflict. (Featured on SmartCustomerService.com.)
CRM Across the Wire
UJET Partners with CX Effect
Partnership brings together UJET's cloud contact center platform with CX Effect's advisors.
VidiPlus Offers Virtual Meetings for Sales and Marketing
VidiPlus' platform-agnostic virtual presentation software for video conferencing includes integration with WhatsApp desktop video calls.
Airship Launches Live Chat
Airship's Live Chat is the latest addition to its Customer Engagement Platform.
Tattle Integrates with Paytronix
Tattle and Paytronix integration brings customer feedback and ordering data together for restaurant operators.
Khoros Joins Adobe Exchange Partner Program
Khoros integrates its customer engagement software with Adobe Experience Cloud.
Airtable Launches Marketing Solution
Airtable Marketing provides tools and workflows for many common marketing tasks.