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June 09, 2008

CRM Featured Articles

Bigger, Faster, More Affordable Marketing

Alterian's latest upgrade aims to integrate marketing operations to decrease costs, improve performance and increase scalability.

Workforce Optimization Giants Continue Patent Battles

For the second time in as many weeks, Verint gained a victory over Nice Systems in the long-running patent-infringement cases over speech analytics and IP recording in the contact center.

Metastorm Forecasts Broader BPM Capabilities

Business process management provider releases new suite offerings.

Magazine Features

The Second Coming of Web 2.0

"Web 2.0" has been the subject of much buzz -- especially in CRM. What's beyond that buzz, and how can you make it work for you?


Multiple Networks + Multiple Vendors = Multiple Headaches?

Merging traditional and new access technologies for streamlined success.


Making Mashup Masterpieces

Business just got a little more hands on -- and a lot more interesting.