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March 08, 2021
CRM Featured Articles
Microsoft Announces Dynamics 365 Capabilities at Ignite Event
Updates to Microsoft Dynamics include a slew of new capabilities and Teams integrations.
First-Party Data Is Marketers’ Secret Ingredient for Customer Loyalty
What does the demise of the third-party cookie mean for marketers? That you must develop a powerful first-party data strategy to win the trust and loyalty of your customers.
5 Trends Driving the Future of Customer Service in 2021 and Beyond
Companies need to rethink operations amid the ongoing work-from home frenzy. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Medallia Moves to Acquire Decibel
Medallia expands its capabilities in digital experience analytics with its acquisition of Decibel for $160 million
Smart and White Ops Partner on Safeguards Against Digital Ad Fraud
White Ops Advertising Integrity provides Smart with protection against ad fraud across devices, formats, and buying models.
RRD Launches Suite of 3D Solutions
R.R. Donnelly's 3D solutions help companies with retail, manufacturing, marketing, supply chain, and more.
Neustar Introduces TRUSTID Decisions
Neustar's TRUSTID Decisions suite offers automated access to cross-channel customer contact intelligence.
TTEC Acquires Avtex
TTEC is acquiring fellow customer experience technology and services provider AVTEX. (Featured on SpeechTechMag.com.)
Pypestream Launches Customer Engagement Center on AWS
Pypestreams's conversational AI plataform has been built on Amazon Web Services and automatically escalates to Amazon Connect. (Featured on SmartCustomerService.com.)
SearchUnify Launches Customer Support Suite
SearchUnify's customer support and self-service apps are designed to increase agent productivity.