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February 24, 2021

CRM Featured Articles

Customer Service Leaders to Spend on Digital in 2021

Digital channels and capabilities are the top customer service spending priorities for 2021, Gartner finds.

Viewpoints

A Predictive Customer Service Checklist for Better CX

AI and analytics are making it possible to predict customer issues before they happen, but don't overlook reactive service. (Featured on SmartCustomerService.com.)

Voice of the Customer

When CX Breakthroughs Become Baselines

Customer experience leaders must be prepared to continually innovate

CRM Across the Wire

UJET Partners with Google

UJET integrates with Google Cloud Contact Center AI (CCAI) and Google Cloud Dialogflow CX. (Featured on SmartCustomerService.com.)

LinkedIn Updates Pages

New features help companies connect with employees, customers, partners, and brand advocates directly from within their LinkedIn Pages.

Dynamic Yield Launches Ranking for Product Listing Pages

Dynamic Yield 's Ranking uses a self-training ranking engine to make product page list recommendations.

Pega Launches Low-Code App Development Toolset

The latest Pega Mobile capabilities enable anyone to deploy mobile apps in just a few clicks.

Mindsay Offers Its Customer Service Automation Platform on Genesys AppFoundry

Mindsay's chatbots are now integrated with Genesys Cloud. (Featured on SmartCustomerService.com.)

Flybits Launches Privacy-First Guided Opt-In

Flybits' Privacy-First Guided Opt-in helps banks give their customers control over their data.