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February 24, 2021
CRM Featured Articles
Customer Service Leaders to Spend on Digital in 2021
Digital channels and capabilities are the top customer service spending priorities for 2021, Gartner finds.
A Predictive Customer Service Checklist for Better CX
AI and analytics are making it possible to predict customer issues before they happen, but don't overlook reactive service. (Featured on SmartCustomerService.com.)
Voice of the Customer
When CX Breakthroughs Become Baselines
Customer experience leaders must be prepared to continually innovate
CRM Across the Wire
UJET Partners with Google
UJET integrates with Google Cloud Contact Center AI (CCAI) and Google Cloud Dialogflow CX. (Featured on SmartCustomerService.com.)
LinkedIn Updates Pages
New features help companies connect with employees, customers, partners, and brand advocates directly from within their LinkedIn Pages.
Dynamic Yield Launches Ranking for Product Listing Pages
Dynamic Yield 's Ranking uses a self-training ranking engine to make product page list recommendations.
Pega Launches Low-Code App Development Toolset
The latest Pega Mobile capabilities enable anyone to deploy mobile apps in just a few clicks.
Mindsay Offers Its Customer Service Automation Platform on Genesys AppFoundry
Mindsay's chatbots are now integrated with Genesys Cloud. (Featured on SmartCustomerService.com.)
Flybits Launches Privacy-First Guided Opt-In
Flybits' Privacy-First Guided Opt-in helps banks give their customers control over their data.