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February 22, 2021
CRM Featured Articles
Contact Center Software Market to Reach $72.04 Billion by 2027
Allied Market Research foresees an 18.9 percent compound annual growth rate for contact center software for the next seven years.
Here's How Virtual Contact Centers Can Help Businesses Thrive Post-Pandemic
Companies should invest in cloud technologies and more agent training to deal with the remote work model that will continue after the pandemic. (Featured on SmartCustomerService.com)
Experience Takes New Meaning Amid Changing Consumer Behavior
Companies that refocus operations through the lens of experience outperform industry peers, Accenture finds
CRM Across the Wire
Nielsen Adds ID Resolution for Attribution Measurement
Nielsen ID Resolution delivers advertising metrics across platforms.
Showpad Partners with Threekit on 3D Visualization and Augmented Reality
Sales teams can now present visual immersive product experiences directly from Showpad's sales enablement platform.
VHT Partners with Amazon Web Services
VHT will integrate with and offer Amazon Connect with its Mindful platform. (Featured on SmartCustomerService.com.)
BrainSell Launches Aircall Plugin for SugarCRM
New integration connects Aircall's cloud-based call center software to SugarCRM. (Featured on SmartCustomerService.com.)
Bright Pattern Deepens Microsoft Integrations
Bright Pattern has integrated its contact center solutions with Microsoft Teams, Dynamics, and Azure. (Featured on SmartCustomerService.com.)
Oracle Updates Cloud Customer Experience
Sales, service, and marketing innovations are part of the latest updates to Oracle Cloud CX.