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February 22, 2021

CRM Featured Articles

Contact Center Software Market to Reach $72.04 Billion by 2027

Allied Market Research foresees an 18.9 percent compound annual growth rate for contact center software for the next seven years.


Here's How Virtual Contact Centers Can Help Businesses Thrive Post-Pandemic

Companies should invest in cloud technologies and more agent training to deal with the remote work model that will continue after the pandemic. (Featured on


Experience Takes New Meaning Amid Changing Consumer Behavior

Companies that refocus operations through the lens of experience outperform industry peers, Accenture finds

CRM Across the Wire

Nielsen Adds ID Resolution for Attribution Measurement

Nielsen ID Resolution delivers advertising metrics across platforms.

Showpad Partners with Threekit on 3D Visualization and Augmented Reality

Sales teams can now present visual immersive product experiences directly from Showpad's sales enablement platform.

VHT Partners with Amazon Web Services

VHT will integrate with and offer Amazon Connect with its Mindful platform. (Featured on

BrainSell Launches Aircall Plugin for SugarCRM

New integration connects Aircall's cloud-based call center software to SugarCRM. (Featured on

Bright Pattern Deepens Microsoft Integrations

Bright Pattern has integrated its contact center solutions with Microsoft Teams, Dynamics, and Azure. (Featured on

Oracle Updates Cloud Customer Experience

Sales, service, and marketing innovations are part of the latest updates to Oracle Cloud CX.