CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
February 17, 2021
CRM Featured Articles
TV Ads Fail for B2B, Research Finds
Three-quarters of B2B TV ads generate no growth or emotional response, The B2B Institute found.
Chat Drives Higher Revenue, Better Retention, Aberdeen Finds
Aberdeen Research found that chat commerce delivers 75 percent improvement in annual revenue growth and a 48 percent bump in customer retention.
Insuring Success: Using Technology to Deliver a Premium Experience to Customers
Voice technology is one of the pillars that will advance insurance companies amid the pandemic and beyond. (Featured on SmartCustomerService.com.)
The Tipping Point
Your Customers Want Authentic Connections. Is Your CRM Strategy Creating Them?
The challenge, as always, is personalization at scale.
CRM Across the Wire
Custodia Adds Verint Recording Solution
Custodia is expanding Compliance Cloud One to include the Verint Financial Compliance Capture cloud recording solution for Microsoft Teams.
ClickDimensions Acquires Eletype
ClickDimensions' Eletype acquisition will allow it to build on its sales and marketing unifying capabilities.
SurveyMonkey Integrates GetFeedback with Salesforce Commerce Cloud
GetFeedback users can now connect feedback data with Salesforce data to improve online experiences.
Terminus Adds Global Ad Targeting, Chat Playbooks, and Live View
New features bring account-based marketing and sales engagement together.
LinkedIn Updates Sales Navigator
New LinkedIn Sales Navigator features designed to get sales professionals into their daily virtual selling rhythm.
Copper Acquires Sherlock
Copper's Sherlock acquisition gives sales, marketing and customer service professionals an engagement analytics tool.
SupportLogic Launches Agent SX
SupportLogic Agent SX is an artificial intelligence-powered platform to improve agent performance and team collaboration. (Featured on SmartCustomerService.com.)