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February 10, 2021
5 Tips for Effectively Managing Your CRM
Your CRM platform is never "done." Here are some best practices to help you better manage your CRM system and maximize the value of this critical technology investment.
Customer Service in a Contactless World
How digital + physical is transforming customer experiences. (Featured on SmartCustomerService.com.)
CRM Across the Wire
3CLogic Integrates Cloud Contact Center with Zoom
3CLogic's Zoom integration extends its communication platform.
Invoca Launches Winter '21 Release
Invoca's Winter '21 release includes new visual dashboards, Conversation Review, and integration with Five9.
LiveRamp to Acquire DataFleets
LiveRamp's acquisition of DataFleets will power its distributed data collaboration and protection capabilities.
Adobe Enhances Headless Content Capabilities in Experience Manager
Adobe Experience Manager updates let developers add content into any touchpoint.
Evolve IP and Tenfold Partner on Microsoft Teams Integrations
With the partnership, leading CRM services are integrated with Microsoft Teams and Cisco Enterprise Voice Services.
Hearsay Expands Video Support to Facebook and LinkedIn
With Hearsay Social, advisors and agents can now create and distribute customized video content on more social channels.