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February 08, 2021
CRM Featured Articles
Super Bowl Ads See Pandemic Shift
Some big-name advertisers are sitting this one out, and it's all the pandemic's fault.
Chat Translation Helps Open the Door to Global Customers
Foreign language chat technology allows you to converse with customers in different languages without the need to employ a team of linguistic experts, saving your business time, money and effort while opening the door to countless opportunities across the globe.
Contact Center WFO Remains Healthy, Despite the Pandemic
But to thrive moving forward, WFO needs to go beyond the contact center.
CRM Across the Wire
Formstack Integrates with Microsoft
Formstack Forms and Power Automate connector helps users collect, update, and maintain data within Microsoft systems.
Five9 Adds Workforce Optimization Integrations
Five9 connects its Five9 Workforce Optimization (WFO) and Five9 Intelligent Cloud Contact Center platforms. (Featured on SmartCustomerService.com.)
NICE Launches Agile WEM
NICE's Agile WEM enables employee engagement in the work-from-anywhere reality. (Featured on SmartCustomerService.com.)
Airship Integrates with Adobe Experience Platform
Airship's integration of its Customer Engagement Platform with Adobe Experience Platform allows for bi-directional data sharing for marketing and customer service.
AppLovin to Acquire Mobile App Measurement Company Adjust
AppLovin's acquisition of Adjust will allow it to expand its mobile app technology platform
ZoomInfo Launches Targeted Audiences
Marketers can use ZoomInfo's Targeted Audiences to help identify ideal customers.