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February 08, 2021

CRM Featured Articles

Super Bowl Ads See Pandemic Shift

Some big-name advertisers are sitting this one out, and it's all the pandemic's fault.


Chat Translation Helps Open the Door to Global Customers

Foreign language chat technology allows you to converse with customers in different languages without the need to employ a team of linguistic experts, saving your business time, money and effort while opening the door to countless opportunities across the globe.

Scouting Report

Contact Center WFO Remains Healthy, Despite the Pandemic

But to thrive moving forward, WFO needs to go beyond the contact center.

CRM Across the Wire

Formstack Integrates with Microsoft

Formstack Forms and Power Automate connector helps users collect, update, and maintain data within Microsoft systems.

Five9 Adds Workforce Optimization Integrations

Five9 connects its Five9 Workforce Optimization (WFO) and Five9 Intelligent Cloud Contact Center platforms. (Featured on

NICE Launches Agile WEM

NICE's Agile WEM enables employee engagement in the work-from-anywhere reality. (Featured on

Airship Integrates with Adobe Experience Platform

Airship's integration of its Customer Engagement Platform with Adobe Experience Platform allows for bi-directional data sharing for marketing and customer service.

AppLovin to Acquire Mobile App Measurement Company Adjust

AppLovin's acquisition of Adjust will allow it to expand its mobile app technology platform

ZoomInfo Launches Targeted Audiences

Marketers can use ZoomInfo's Targeted Audiences to help identify ideal customers.