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February 03, 2021
Top Contact Center Priorities for 2021, the Year of Recovery
Contact centers are making the right moves to sustain themselves for the long-term. (Featured on SmartCustomerService.com.)
In 2021, Loyalty Shouldn’t Be Assumed
COVID fatigue is breeding intolerance for CX shortfalls, Experian finds
CRM Across the Wire
Observe.AI and Microsoft Team Up on Contact Center AI
Observe.AI's platform is now available in the Microsoft Azure Marketplace and AppSource.
NICE Launches NTR-X Interaction Recording
NTR-X captures all modalities of regulated employee communications for financial services firms.
Dynamic Yield Launches Multilanguage Campaigns
Multilanguage Campaigns expands Dynamic Yield's global personalization capabilities for localized campaigns.
Aniview Partners with White Ops to Combat Video Ad Fraud
The Aniview/White Ops partnership helps publishers and advertising networks protect inventory with White Ops Advertising Integrity via Aniview's platform.
Genesys Partners with Limitless
Genesys teams with Limitless to launch brand-advocate powered customer service.
Zendesk Unveils Suite with Messaging Solution
The new Zendesk Suite brings together all of Zendesk's service capabilities, including messaging, into one offering.
Reputation Relaunches Its Platform
Reputation's new platform translates customer feedback data into prescriptive insights.