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February 03, 2021


Top Contact Center Priorities for 2021, the Year of Recovery

Contact centers are making the right moves to sustain themselves for the long-term. (Featured on


In 2021, Loyalty Shouldn’t Be Assumed

COVID fatigue is breeding intolerance for CX shortfalls, Experian finds

CRM Across the Wire

Observe.AI and Microsoft Team Up on Contact Center AI

Observe.AI's platform is now available in the Microsoft Azure Marketplace and AppSource.

NICE Launches NTR-X Interaction Recording

NTR-X captures all modalities of regulated employee communications for financial services firms.

Dynamic Yield Launches Multilanguage Campaigns

Multilanguage Campaigns expands Dynamic Yield's global personalization capabilities for localized campaigns.

Aniview Partners with White Ops to Combat Video Ad Fraud

The Aniview/White Ops partnership helps publishers and advertising networks protect inventory with White Ops Advertising Integrity via Aniview's platform.

Genesys Partners with Limitless

Genesys teams with Limitless to launch brand-advocate powered customer service.

Zendesk Unveils Suite with Messaging Solution

The new Zendesk Suite  brings together all of Zendesk's service capabilities, including messaging, into one offering.

Reputation Relaunches Its Platform

Reputation's new platform translates customer feedback data into prescriptive insights.