CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

February 01, 2021

CRM Featured Articles

8x8 Launches Winter 2021 Release

8x8's Winter 2021 Release delivers customer engagement and cloud communications enhancements across its integrated platforms. (Featured on SmartCustomerService.com.)

Viewpoints

Service Is the New Flagship Storefront

Here is why and how you should transform your customer service center into a flagship storefront that generates revenue, customer satisfaction, and trust.

Humans and Technology Intersect at the Future of Customer Service

People will remain at the heart of customer service interactions because chatbots just don't have the heart. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Terminus and Outreach Integrate

Terminus and Outreach integration brings sales and marketing activities closer together.

Climb Marketing Launches Free Suite of Browser-Based SEO Tools

Climb Marketing's browser-based SEO tools will help digital marketing professionals with keyword research and metadata creation.

NICE Integrates CXone and Engage with Microsoft Teams

Companies can access NICE inContact CXone contact center controls from Teams and use NICE Engage real-time recording to ensure compliance. (Featured on SmartCustomerService.com.)

Avaya Adds AI to CCaaS and CPaaS with Virtual Agents Integrating Google Cloud Dialogflow CX

Avaya's AI Virtual Agent Enhanced with Google Cloud DialogFlow CX, blends automated and assisted service to contact center interactions. (Featured on SmartCustomerService.com.)

SugarCRM Launches SugarPredict

SugarPredict provides data-fueled artificial intelligence for sales and marketing.

Vimeo Adds Video Marketing Tools and Integrations

Vimeo's latest integrations involve Mailchimp, HubSpot, Constant Contact, and more.

Episerver Rebrands as Optimizely

Episerver reintroduces itself following its acquisition of Optimizely.