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January 13, 2021
Viewpoints
Contact Centers Face Compliance Challenges in 2021
01 Oct 2020
Employment rule changes will have an affect on contact center wage and time-off provisions, and you need to budget for them. (Featured on SmartCustomerService.com.)
The Tipping Point
Renegotiating Contracts During COVID Is Good Business
07 Dec 2020
Helping customers weather a crisis can pay off in future loyalty
CRM Across the Wire
Observe.AI Partners with UJET
12 Jan 2021
Observe.AI has become the first workforce optimization solution provider in the UJET partner ecosystem.
Informatica Releases Customer 360 SaaS Solution
11 Jan 2021
Informatica's Customer 360 SaaS solution is an all-in-one master data management solution.
Verve Group Acquires Nexstar's Digital Video Ad Platform
11 Jan 2021
Verve's acquisition of Nexstar's video platform adds to its advertising technology platform.
Haptik Introduces Conversational IVR
11 Jan 2021
Haptik's Conversational IVR solution has been built in partnership with Audiocodes. (Featured on SpeechTechMag.com.)
VoIP Provider Yay.com Launches Business Instant Messaging
11 Jan 2021
Yay.com is expanding its unified communications platform with an instant messaging and chat service.
Pega Acquires Qurious.io for AI-Powered Speech Analytics
11 Jan 2021
Qurious.io's capabilities will assist customer service agents by analyzing service calls in real time. (Featured on SpeechTechMag.com.)