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January 13, 2021


Contact Centers Face Compliance Challenges in 2021

Employment rule changes will have an affect on contact center wage and time-off provisions, and you need to budget for them. (Featured on

The Tipping Point

Renegotiating Contracts During COVID Is Good Business

Helping customers weather a crisis can pay off in future loyalty

CRM Across the Wire

Observe.AI Partners with UJET

Observe.AI has become the first workforce optimization solution provider in the UJET partner ecosystem.

Informatica Releases Customer 360 SaaS Solution

Informatica's Customer 360 SaaS solution is an all-in-one master data management solution.

Verve Group Acquires Nexstar's Digital Video Ad Platform

Verve's acquisition of Nexstar's video platform adds to its advertising technology platform.

Haptik Introduces Conversational IVR

Haptik's Conversational IVR solution has been built in partnership with Audiocodes. (Featured on

VoIP Provider Launches Business Instant Messaging is expanding its unified communications platform with an instant messaging and chat service.

Pega Acquires for AI-Powered Speech Analytics's capabilities will assist customer service agents by analyzing service calls in real time. (Featured on