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January 04, 2021


Deep Customer Insights: The Key to Building Excellent Products

To get the right products to market, faster, companies need to leverage every customer conversation and interaction they have.

Call Centers’ Missing Link Between Insights and Actions

Intelligent assistants can perform the routine, letting managers work to make agents better. (Featured on

Case Studies

Fabriik Manages Growth with SAP

SAP's Customer Experience suite helps the financial services company handle rapid growth

CRM Across the Wire

JPMorgan Chase Acquires cxLoyalty's Global Loyalty Division

The deal includes cxLoyalty's technology platforms, full-service travel agency, gift card, merchandise, and points bank businesses but not its Global Customer Engagement division.

Hive9 Introduces Advanced Custom Attributes

Hive9's Advanced Custom Attributes accommodate complex marketing segmentation needs.

Yardi Acquires CommissionTrac

CommissionTrac''s deal management solutions will be integrated into Yardi's CommercialEdge suite.

Quadient Launches Impress Distribute Document Solutions

Quadient's Impress Distribute document delivery solution enables businesses to send mail from virtually anywhere.

Enghouse Acquires Altitude Software

By acquiring the contact center software provider Altitude, Enghouse is expanding its footprint in Latin regions.