CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
December 30, 2020
Rethink 3 Areas of Customer Service to Transform the Service Experience
People, process, and technology all need to be adjusted for a more dynamic and proactive approach to customer engagement. (Featured on SmartCustomerService.com.)
Nuance Helps Cabify Manage Growing Customer Requests
The ride-sharing company picks up scale with a virtual assistant
CRM Across the Wire
Bain & Co. Acquires Sutton Place Strategies
The SPS deal helps Bain & Co. provide accuracy and depth to pipeline and deal analytics
Community Brands Adds to Nimble AMS
Community Brands has built virtual networking capabilities into its Nimble association management software.
Cognizant Acquires Inawisdom
Inawisdom brings to Cognizant an expanded European footprint and new data analytics and decision-making capabilities.
Cresta Launches Cresta for Customer Service
Cresta for Customer Service provides real-time guidance and coaching to agents during customer interactions.
ReviewRefer Launches Review Management Software
ReviewRefer's review management software is a mobile app that helps small businesses get customer reviews.
SproutLoud Expands Ad Builder
Ad Builder now includes more customization options.