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December 30, 2020


Rethink 3 Areas of Customer Service to Transform the Service Experience

People, process, and technology all need to be adjusted for a more dynamic and proactive approach to customer engagement. (Featured on

Case Studies

Nuance Helps Cabify Manage Growing Customer Requests

The ride-sharing company picks up scale with a virtual assistant

CRM Across the Wire

Bain & Co. Acquires Sutton Place Strategies

The SPS deal helps Bain & Co. provide accuracy and depth to pipeline and deal analytics

Community Brands Adds to Nimble AMS

Community Brands has built virtual networking capabilities into its Nimble association management software.

Cognizant Acquires Inawisdom

Inawisdom brings to Cognizant an expanded European footprint and new data analytics and decision-making capabilities.

Cresta Launches Cresta for Customer Service

Cresta for Customer Service provides real-time guidance and coaching to agents during customer interactions.

ReviewRefer Launches Review Management Software 

ReviewRefer's review management software is a mobile app that helps small businesses get customer reviews. 

SproutLoud Expands Ad Builder

Ad Builder now includes more customization options.