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December 28, 2020


Four Tips for Finding the Right Workforce Management Solution

When looking to bring on a workforce management system, find a partner who will help you build your business over the long run. (Featured on


Four Keys to Unified Customer Service Governance

Customer service assets function better when they're centrally managed

CRM Across the Wire

HelpSystems Broadens Data Security Portfolio with Vera Acquisition

New data security solution enables businesses to secure sensitive data by tightly managing access to it.

SRDS Expands into Influencer Marketing with Upfluence Partnership

The Upfluence-SRDS alliance enables media buyers to connect directly with 4 million influencers.

Digimind Adds CRM Apps to Its Marketplace

New integrations include Qualtrics, Microsoft Teams, and Google Data Studio.

Validity Expands Relationship with Microsoft

Validity has joined the Microsoft Business Applications ISV Connect Partner Program, making its data quality and marketing analytics products available to Dynamics 365 users.

Persona Launches Free Identity Verification

Persona's Starter Plan lets businesses perform up to 500 identity verifications per month for free.

Medallia Integrates with People.AI

Medallia's integration provides sales teams with customer sentiment insights.

Deloitte Digital Offers Contact Center with Salesforce

Deloitte's new contact center offering is powered by Salesforce Service Cloud Voice. (Featured on