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December 28, 2020
Four Tips for Finding the Right Workforce Management Solution
When looking to bring on a workforce management system, find a partner who will help you build your business over the long run. (Featured on SmartCustomerService.com.)
Four Keys to Unified Customer Service Governance
Customer service assets function better when they're centrally managed
CRM Across the Wire
HelpSystems Broadens Data Security Portfolio with Vera Acquisition
New data security solution enables businesses to secure sensitive data by tightly managing access to it.
SRDS Expands into Influencer Marketing with Upfluence Partnership
The Upfluence-SRDS alliance enables media buyers to connect directly with 4 million influencers.
Digimind Adds CRM Apps to Its Marketplace
New integrations include Qualtrics, Microsoft Teams, and Google Data Studio.
Validity Expands Relationship with Microsoft
Validity has joined the Microsoft Business Applications ISV Connect Partner Program, making its data quality and marketing analytics products available to Dynamics 365 users.
Persona Launches Free Identity Verification
Persona's Starter Plan lets businesses perform up to 500 identity verifications per month for free.
Medallia Integrates with People.AI
Medallia's People.ai integration provides sales teams with customer sentiment insights.
Deloitte Digital Offers Contact Center with Salesforce
Deloitte's new contact center offering is powered by Salesforce Service Cloud Voice. (Featured on SmartCustomerService.com.)