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December 16, 2020
CRM Featured Articles
Zendesk Adds Support Within Video Games
Zendesk's partnership with Unity enables integrated customer support within today's most popular games.
Lob Launches Confidence Score for Direct Mail Deliverability
Lob Confidence Score helps companies reduce the volume of undeliverable mail.
The Pandemic Has Elevated Customer Service to a Strategic Role
Companies will need to adopt three customer service strategies to emerge from the crisis stronger and leaner. (Featured on SmartCustomerService.com.)
Contact Center Fraud Sees a COVID-Induced Spike
Forrester report warns against a growing use of IVRs to commit fraud
CRM Across the Wire
Onfido Launches Identity Verification Solution on Salesforce AppExchange
Onfido's AppExchange solution lets Salesforce users integrate remote identity verification and authentication into their existing workflows.
ScaleX Acquires FlowEngine's AI Technology
ScaleX has acquired the FlowEngine artificial intelligence technology to bolster its account-based marketing suite.
Vibenomics Partners with IRI
Vibenomics and IRI are teaming up to measure sales lift from audio out-of-home advertising.
Virtuous Acquires RaiseDonors
Virtuous' acquisition of RaiseDonors brings together two top CRM platforms for nonprofits.
Nuvi Adds Share of Voice Analysis
Nuvi's Share of Voice dashboard gathers and analyzes company and competitor conversations across the internet.