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December 14, 2020

CRM Featured Articles

Adobe Enhances Customer Journey Analytics

Adobe has added anomaly detection and intelligent alerts to its Customer Journey Analytics.

Cisco Adds to WebEx Contact Center

WebEx Contact Center upgrades include AI-powered analytics, integrations, and customizations. (Featured on


How Call Centers Can Thrive by Managing the Unexpected

Artificial intelligence can provide contact centers with staffing forecasts amid a sea of uncertainty. (Featured on

Front Office

Digital Agility Will Be the Key to Continuity in 2021

The pandemic has shown that just about anything that can be done in person can be done digitally

CRM Across the Wire

Salesmsg Releases CRM Texting for Hubspot, Infusionsoft, ActiveCampaign, and Pipedrive

Salesmsg's CRM Texting removes the need to import or export contact records.

FayeBSG Releases Flare Sentiment Analysis for Zendesk

Flare Sentiment Analysis automatically analyzes incoming support messages' mood and gauges sentiment on each response.

Verint Adds Engagement Data Management to its Open Cloud Platform

Verint EDM is designed to help companies create an enterprise-wide interaction data hub

8x8 Updates the 8x8 Open Communications Platform

8x8's new release delivers work-from-anywhere insights and improved administrator and user experience. (Featured on

Lifesize Augments Cloud Contact Center Capabilities and Application Integrations

Enhancements to CxEngage and integrations improve automation, intelligence, agent productivity, workforce optimization, and reporting. (Featured on

Chorus.AI Launches Momentum Insights

Momentum by provides deal and relationship visibility inside current CRM platforms.