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December 14, 2020
CRM Featured Articles
Adobe Enhances Customer Journey Analytics
Adobe has added anomaly detection and intelligent alerts to its Customer Journey Analytics.
Cisco Adds to WebEx Contact Center
WebEx Contact Center upgrades include AI-powered analytics, integrations, and customizations. (Featured on SmartCustomerService.com.)
How Call Centers Can Thrive by Managing the Unexpected
Artificial intelligence can provide contact centers with staffing forecasts amid a sea of uncertainty. (Featured on SmartCustomerService.com.)
Digital Agility Will Be the Key to Continuity in 2021
The pandemic has shown that just about anything that can be done in person can be done digitally
CRM Across the Wire
Salesmsg Releases CRM Texting for Hubspot, Infusionsoft, ActiveCampaign, and Pipedrive
Salesmsg's CRM Texting removes the need to import or export contact records.
FayeBSG Releases Flare Sentiment Analysis for Zendesk
Flare Sentiment Analysis automatically analyzes incoming support messages' mood and gauges sentiment on each response.
Verint Adds Engagement Data Management to its Open Cloud Platform
Verint EDM is designed to help companies create an enterprise-wide interaction data hub
8x8 Updates the 8x8 Open Communications Platform
8x8's new release delivers work-from-anywhere insights and improved administrator and user experience. (Featured on SmartCustomerService.com.)
Lifesize Augments Cloud Contact Center Capabilities and Application Integrations
Enhancements to CxEngage and integrations improve automation, intelligence, agent productivity, workforce optimization, and reporting. (Featured on SmartCustomerService.com.)
Chorus.AI Launches Momentum Insights
Momentum by Chorus.ai provides deal and relationship visibility inside current CRM platforms.