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December 09, 2020
In Pursuit of the Contactless Contact Center
Taking calls out of the contact center needs to be a company-wide effort. (Featured on SmartCustomerService.com.)
For Mobile Ad Advertisers, 2020 Will Have a 5th Quarter
Get ready, because Q5 2020 is coming. You heard that right. We believe there will be a 5th quarter in 2020 for Facebook and Google mobile app advertisers.
CRM Across the Wire
Kitewheel Adds Business Intelligence Capabilities
Kitewheel expands its Journey Management Platform with self-service analytics and Business Intelligence.
SugarCRM Deepens Relationship with Amazon Web Services
SugarCRM brings cloud-based customer experience solutions on AWS.
Sitecore Releases Sitecore Experience Edge
Sitecore Experience Edge enables headless content delivery at scale.
SearchBlox Introduces SearchAI SmartSuggest, Answers, and Personalization
SearchBlox's latest product releases provide more relevant web search results
Cisco to Acquire IMImobile
Cisco's IMImobile acquisition will allow it to embed omnichannel engagement into its WebEx Contact Center. (Featured on SmartCustomerService.com.)
Reputation.com Launches Reputation Score X
Reputation Score X enhances visibility into digital reputations and provides prescriptive recommendations for improve them.