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November 23, 2020
CRM Featured Articles
Adobe Adds to Adobe Target
Innovations help developers run their own tests and increase personalization.
How Knowledge Management Can Improve Your Contact Center
Knowledge management gives agents more time to talk to more customers, reducing wait times and increasing the number of interactions they can process. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Red Box Launches Conversa on Microsoft Azure
Red Box's Conversa voice capture platform now works with Microsoft Dynamics 365 Sales. (Featured on SmartCustomerService.com.)
Enacomm Partners with Boku for Fraud Prevention
Enacomm is integrating Boku's verification of device ownership and possession into its Fraud Control Module.
NICE Unveils Enlighten Fraud Prevention
NICE Enlighten Fraud Prevention uses AI and voice biometrics to scan calls and identify fraudulent behavior. (Featured on SmartCustomerService.com.)
RollWorks Partners with Sendoso
RollWorks and Sendoso have teamed up to give account-based marketing and sales teams omnichannel capabilities.
Clarabridge CX Analytics Integrates with Oracle Cloud Marketplace
Clarabridge's text and speech analytics integrates with Oracle Cloud CX Service, connecting users to hundreds of feedback sources.
Neustar Launches Unified Analytics
Neustar Unified Analytics Powered by Fabrick integrates marketing mix modeling and multitouch attribution.