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November 23, 2020

CRM Featured Articles

Adobe Adds to Adobe Target

Innovations help developers run their own tests and increase personalization.

Viewpoints

How Knowledge Management Can Improve Your Contact Center

Knowledge management gives agents more time to talk to more customers, reducing wait times and increasing the number of interactions they can process. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Red Box Launches Conversa on Microsoft Azure

Red Box's Conversa voice capture platform now works with Microsoft Dynamics 365 Sales. (Featured on SmartCustomerService.com.)

Enacomm Partners with Boku for Fraud Prevention

Enacomm is integrating Boku's verification of device ownership and possession into its Fraud Control Module.

NICE Unveils Enlighten Fraud Prevention

NICE Enlighten Fraud Prevention uses AI and voice biometrics to scan calls and identify fraudulent behavior. (Featured on SmartCustomerService.com.)

RollWorks Partners with Sendoso

RollWorks and Sendoso have teamed up to give account-based marketing and sales teamsĀ omnichannel capabilities.

Clarabridge CX Analytics Integrates with Oracle Cloud Marketplace

Clarabridge's text and speech analytics integrates with Oracle Cloud CX Service, connecting users to hundreds of feedback sources.

Neustar Launches Unified Analytics

Neustar Unified Analytics Powered by Fabrick integrates marketing mix modeling and multitouch attribution.