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November 09, 2020
CRM Featured Articles
California's Prop 24 Data Protection Rule Passes
California voters on Tuesday approved a major privacy law that will make it harder for companies to gather and share data about them.
Five9 to Acquire Inference Solutions
The Inference Solutions acquisition accelerates Five9's AI portfolio with proven IVA technologies. (Featured on SmartCustomerService.com.)
Why Companies Should Make Customer Service Teams Flexible for the Long Run
The customer service industry shifted to remote operations due to the pandemic and found benefits beyond safety that make the flexibility to work from anywhere the long-term choice. (Featured on SmartCustomerService.com.)
CRM Across the Wire
TELUS to Acquire Lionbridge
TELUS' acquisition of Lionbridge AI supports its digital transformation and artificial intelligence strategies.
Phunware Partners with Phynd Technologies
Phunware and Phynd are partnering to deliver an enhanced digital front door on mobile.
SugarCRM Acquires W-Systems
SugarCRM acquires W-Systems to accelerate sales and marketing implementation services and add-ons.
RealPage Adds Online Reputation Assessment (ORA) Scores
RealPage has added J Turner Research's ORA scores to its Performance Analytics Benchmarking and AI Revenue Management solutions.
ZoomInfo to Acquire EverString
ZoomInfo's EverString acquisition expands its breadth of company and contact data.
Melissa Launches Unison Customer Data Validation Platform
Unison is a single platform that brings together all of Melissa's data quality capabilities.