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November 04, 2020
Voice Biometrics Is the Next Must-Have Technology for Contact Centers
Voice biometrics can shave three to five seconds off average handle times and significantly reduce fraud risks, making it a valuable contact center tool. (Featured on SmartCustomerService.com.)
What Every Retailer Needs to Know About Live Chat in 2020 (and Beyond)
The ongoing pandemic means that e-commerce is booming, and so is live chat—because if customers on your website have questions or concerns, they don't want to wait for email.
CRM Across the Wire
Flaist Adds Analytics to Digital Experience Platform
Flaist's new analytics tool provides context to customer behavior and sentiment.
Zilliant Launches Campaign Manager and Expanded SalesIQ
Zilliant's new management application and expansion of Sales IQ are designed to bridge the strategy-execution gap.
Quad Launches Quad Direct Marketing Exchange (QDMX)
The Quad Direct Marketing Exchange helps marketers create and manage direct mail campaigns.
TicketIQ Launches FanIQ
FanIQ is an identity management and marketing platform for sports teams and events promoters.
Kount Partners with Adobe
Kount's collaboration with Adobe will provide fraud prevention and account takeover protection to ecommerce merchants.
CM Group Acquires Selligent
CM Group's acquisition of Selligent expands its marketing offerings to new verticals across the U.S. and Europe.