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November 02, 2020

CRM Featured Articles

Calabrio Launches New Version of Calabrio ONE

The newest version gives agents more self-service control over their work schedules. (Featured on


Wave Goodbye to Your Business Unless You Have a Customer Portal

Customers today expect self-service options, and a customer portal is the key for retaining them. (Featured on


The Top Five Customer Service Technologies

Analytics and automation are needed to survive the pandemic, Gartner finds

CRM Across the Wire Expands Conversational Intelligence Integrations has launched an APi and integrations with Slack, Zoom, and Zapier.

Oracle Releases Oracle Digital Experience for Communications

Oracle's new communications industry solution combines AI with communications and customer experience technology to help providers offer personalized services to reach and retain customers.

CallRail Launches Lead Center

CallRail's Lead Center is a platform for automated lead management.

Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Agent Desktops

Verint Knowledge Management has been tightly integrated with Avaya OneCloud CCaaS contact center solution.

Lotame Unveils Panorama ID, a Cookieless Identity Solution

Panorama ID powers relevant and responsible omnichannel advertising while empowering consumers with a universal and persistent opt-out across every digital touchpoint, browser, and device.

NICE inContact Launches CXone Performance Analytics for Salesforce Einstein

CXone Performance Analytics for Salesforce Einstein uses artificial intelligence to uncover contact center performance insights. (Featured on