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November 02, 2020
CRM Featured Articles
Calabrio Launches New Version of Calabrio ONE
The newest version gives agents more self-service control over their work schedules. (Featured on SmartCustomerService.com.)
Wave Goodbye to Your Business Unless You Have a Customer Portal
Customers today expect self-service options, and a customer portal is the key for retaining them. (Featured on SmartCustomerService.com.)
The Top Five Customer Service Technologies
Analytics and automation are needed to survive the pandemic, Gartner finds
CRM Across the Wire
Chorus.ai Expands Conversational Intelligence Integrations
Chorus.ai has launched an APi and integrations with Slack, Zoom, and Zapier.
Oracle Releases Oracle Digital Experience for Communications
Oracle's new communications industry solution combines AI with communications and customer experience technology to help providers offer personalized services to reach and retain customers.
CallRail Launches Lead Center
CallRail's Lead Center is a platform for automated lead management.
Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Agent Desktops
Verint Knowledge Management has been tightly integrated with Avaya OneCloud CCaaS contact center solution.
Lotame Unveils Panorama ID, a Cookieless Identity Solution
Panorama ID powers relevant and responsible omnichannel advertising while empowering consumers with a universal and persistent opt-out across every digital touchpoint, browser, and device.
NICE inContact Launches CXone Performance Analytics for Salesforce Einstein
CXone Performance Analytics for Salesforce Einstein uses artificial intelligence to uncover contact center performance insights. (Featured on SmartCustomerService.com.)